Terms of service

Terms and Conditions of sale and shipment

Article 1: Completion of agreements

This agreement between frantoiosanluigi.it and the Customer is understood to be finalized with the confirmation of the order by frantoiosanluigi.it in the manner and terms indicated in the following Article 2.
The completion of the agreements involves the acceptance viewing and full acceptance of these general conditions of sale by the Customer.
If the Customer is a consumer once the online purchase procedure has been completed, he will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of article 3 and 4 of the Legislative Decree. 185/99 on distance selling.
www. frantoiosanluigi.it is owned by Frantoio San Luigi di Paolo Sabatini, loc. Basse di Caldana snc, 58023 Gavorrano (GR), VAT number 00715190534

Article 2: Methods of Purchase

The Customer can only purchase the products in the online catalog at the time of placing the order and viewable online at www.frantoiosanluigi.it as described in the relevant information sheets. The order will be validly processed upon receipt in the e-mail box communicated by the Customer of the confirmation of the payment of the order.
The correct receipt of the order is confirmed by Frantoiosanluigi.it by means of an email reply, sent to the e-mail address supplied by the Customer. This confirmation message will contain the date and time of execution of the order and a Customer order number to be used in any further communication with Frantoiosanluigi.it. The message re-proposes all the data entered by the Customer, any information relating to the essential characteristics of the asset, the indication of the price, payment methods, delivery methods and costs and applicable taxes. The Customer must verify its correctness and promptly communicate any corrections, according to the methods described in this document.
In case of non-acceptance of the order, Frantoiosanluigi.it guarantees timely communication to the Customer.

Article 3: Prices

The products will be sold at the list prices in effect at the time of the order by the Customer. The prices for shipments in the ITALIAN territory are inclusive of VAT and net of delivery costs which are calculated at the time of the order. Frantoiosanluigi.it sales and shipments are addressed only to the ITALIAN territory.

Article 4: Shipping methods

Shipping info in the ITALIAN territory
Delivery costs are charged to the Customer and are specified when placing the order. The payment of the goods by the Customer will take place using the methods available at the time of the order.
Upon delivery of the goods by the courier, the Customer is required to check that the packaging is intact, not damaged.
Any damage must be immediately reported to the courier making the delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days from ' delivery in accordance with the methods provided for in this document.
In the event of failure to collect the material in storage at the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the Customer when placing the order , the order will be automatically canceled.

Article 5: Payment Methods

The Customer can make the payment by credit card through Paypal or by bank transfer to the order. Customer or Paypal account. In the event that the Customer exercises the right of withdrawal, in the manner defined in Article 6 below, the amount previously charged to the bank account indicated by the Customer will be transferred, excluding shipping costs already incurred.

Article 6: Right of Withdrawal

• Pursuant to art. 5 DL 185/1999, if the Customer is a consumer he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in point 6.3 below.
• To exercise this right , the Customer must send a written communication to this effect to info@frantoiosanluigi.it within 14 days from the date of receipt of the goods. This communication must take place in the following ways:
1. Send us an email telling us:
• Your name, surname and order number.
• That you want to exercise the right of withdrawal pursuant to art. 5 DLGS 185/1999.
• Account holder (name and surname) and Iban number if you want to receive the refund on a current account.
• The email if you want to have the refund on your Paypal account.
2. We will send you an email with a code to be provided to the courier. Contact the courier office closest to your home and book a collection, providing the code.
3. Within 14 days of receipt of the goods we will refund the amount paid.
If you prefer, you can also send us a registered letter with return receipt to:
Frantoio San Luigi
Località le Basse di Caldana, 58023 Gavorrano (GR )
Or a Pec to:

Once the aforementioned notice of withdrawal has been received, Frantoiosanluigi.it Customer Service will quickly communicate to the Customer the instructions on how to return the goods which must be sent to Frantoiosanluigi.it within 10 days of authorization.
The right of withdrawal is however subject to the following conditions:
- the right applies to the product purchased in its entirety;
- the purchased good must be intact and returned in the original packaging complete in all its parts (including packaging and any documentation, etc ...);
- in all cases the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
- the shipping costs for returning the goods and any charges customs are charged to the customer;
- the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer.

• In the event of damage to the goods during transport, Frantoiosanluigi.it will notify the Customer of the incident (within the 5th day of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier from chosen him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, at the same time canceling the request for withdrawal; Frantoiosanluigi.it is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; upon its arrival (in the warehouse), the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, Frantoiosanluigi.it will deduct from the reimbursement due a percentage, in any case not exceeding 10% of the same, as a contribution to the restoration costs

• Without prejudice to any repair costs for damage to the original packaging, Frantoiosanluigi.it will reimburse the Customer for the full amount already paid, excluding shipping costs, within 14 days of returning the goods. The reimbursement operation will be carried out by Frantoio San Luigi by crediting the amount due, which will be paid to the Paypal account or to the bank account indicated by the Customer at the time of the order.

• The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where Frantoiosanluigi.it ascertains:
- the lack of the external packaging and / or of the original internal packaging;
- the absence of integral elements of the product (accessories, parts, ...);
- damage to the product for reasons other than its transport.

• In case of forfeiture of the right of withdrawal, Frantoiosanluigi.it will return the purchased good to the sender, charging the shipping costs to the sender.

Article 7: Complaints

Any complaint must be addressed to:
Frantoio San Luigi
Località le Basse di Caldana, 58023 Gavorrano (GR)
Mail: info@frantoiosanluigi.it

Article 8: Privacy

We hereby inform you that, pursuant to and for the purposes of art. 13 of the legislative decree 30.06.2003 n. 196, the personal data that will be provided by the Customer to Frantoiosanluigi.it are processed by the same, also with automated methods, for inclusion in the customer database and are necessary for the eventual conclusion of a contractual relationship and for the subsequent fulfillment of civil, fiscal, managerial nature.
The provision of data is optional: failing this, however, it will be impossible to stipulate a possible contract. By registering with the mailing list or newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, can be sent. The User's email address could also be added to this list as a result of registering on the frantoiosanluigi.it site or after making a purchase.
We inform you that, in relation to the provisions of art. 7 of the aforementioned DLGS, the Customer will have, among other rights, to obtain:
• confirmation of the existence of personal data concerning them;
• cancellation, transformation into anonymous form or blocking of data possibly processed in violation of the law;
• updating, rectification or integration of data.
The Customer may exercise the rights referred to in art. 7 by writing to:
Frantoio San Luigi
Località le Basse di Caldana, 58023 Gavorrano (GR)
Mail: info@frantoiosanluigi.it

Article 9: Applicable Law and Competent Court

This contract is governed by Italian law.
For the solution of civil and criminal disputes arising from the conclusion of this Contract, if the Customer is a consumer, the territorial jurisdiction is that of the reference forum of his Municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Grosseto.

By accepting Frantoio San Luigi's SMS marketing at checkout and initiating a purchase or signing up via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders ), text marketing offers and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do not call directory. The frequency of messages varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, please respond with STOP to any mobile message sent by us or use the unsubscribe link. subscription that we have provided to you within any of our messages. You understand and agree that alternative methods of opt-out, such as the use of alternative words or requests, will not be considered a reasonable means of opt-out. We do not charge for the service, but you are responsible for all charges and fees associated with text messages imposed by your wireless provider. Message and data charges may apply.

For any questions, please write HELP to the number you received messages from. You can also contact us at ordini@frantoiosanluigi.it for more information.

We have the right to change any telephone number or short code we use to manage the service at any time. You will be notified on such occasions. You agree that any messages you send to a phone number or feature code that we have changed, including any STOP or HELP requests, may not be received and we will not be responsible for honoring any requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for any failure, delay or misdelivery of any information sent via the Service, any errors in such information and / or any action that you may or may not take reliance on the information or the Service. .

Your right to privacy is important to us. You can consult our Privacy Policy [LINK to your Privacy Policy] to determine how we collect and use your personal information.